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Complaints

We want you to be happy with our service. If something has gone wrong, please tell us so we can put it right.

How to complain

You can raise a concern by emailing contact@patientpharmacy.co.uk or calling 01254 945069. Please give us as much detail as you can so we can look into it fully.

What happens next

We operate a complaints procedure that meets NHS national criteria. We will acknowledge your complaint promptly, investigate it fairly, and explain the outcome. If you remain unhappy, we will signpost you to the relevant NHS body or the General Pharmaceutical Council.

Patient Pharmacy is the trading name of Patient Healthcare Limited (Co. 14632643). GPhC premises registration 9012487. Regulated by the General Pharmaceutical Council.